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The SPA-Lon Terms and Conditions

Welcome to The Spa-Lon’s Terms of Use! 

Below we have listed important legal terms that apply to anyone who visits our website and/or uses our solutions. These terms are necessary in order to protect both you and us, and to make our solutions possible and more enjoyable for everyone. The Spa-Lon offers a wide range of solutions and features, so do be mindful that part of the terms below may not be relevant to the specific solutions you use.

​We understand that legal terms can be exhausting to read, hence we’ve tried to make the experience more pleasant. 

General Terms

1. Introduction

1.1. Please read these Terms of Use carefully. By using the website, you, as the User, agree that you have read and understood the terms in these Terms of Use which are applicable to you. These Terms of Use, Privacy Policy and Cookie Identifier Policy constitute a legally binding agreement (“Agreement”) between you and the Company. The Agreement applies to your use of the Solutions provided by the Company via the App. If you do not agree to the Terms of Use please do not use or continue using the Website (as defined below).

1.2. The Company may amend the terms in the Agreement at any time. Such amendments shall be effective once they are posted on the Application. It is your responsibility to review the Agreement regularly. Your continued use of the Website after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments.

2. Definitions

In this Agreement, the following words shall have the meanings ascribed below:

2.1. “Website” means the webpage made available by the Company to Users and/or Third Party Providers respectively;

2.2. “Company” means The Spa-Lon

2.3 “Cookies” are tiny text files stored on the User’s device by websites that the User use and/or visit. They are widely used in order to make websites or applications work, or work more effectively, as well as to provide functionalities for the visitors that may, for example, enhance visitor friendliness.

2.3. “Personal Data” is any information which can be used to identify the User or from which the User is identifiable. This includes but is not limited to the User’s name, nationality, telephone number, bank and credit card details, personal interests, email address, image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information;

2.4. “Privacy Policy” means our privacy policy, as amended from time to time;

2.5. “Third Party Provider” means independent third parties who provide the relevant Solutions to Users through the Application (if any);

2.6. “User” means any person who uses the Company’s Application, Platform and/or Software to search for and obtain the Solutions.

3. Entire Agreement

This Agreement comprises the entire agreement between the User and the Company in relation to the matters stated herein and supersedes any prior or contemporaneous negotiations or discussions.

4. Severability

If any provision of the Agreement is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.

5. Compatibility

Different models or versions of browsers and devices may have firmware or settings that are not compatible with the Website. While the Company continuously develops the Website in order to, as far as possible, support all commonly used devices and models in markets and all browsers where the Website is likely to be accessed from, the Company does not warrant compatibility of the Website with browsers.

6. Representations, Warranties and Undertakings

6.1. If you are a User, you represent, warrant / undertake that:

6.1.1. You have legal capacity to enter into the Agreement and that you are at least eighteen (18) years old. If you are under eighteen (18), you agree to use our services only with the involvement of a parent or guardian, in which case your parent or guardian shall assume primary responsibility over you;

6.1.2. You will provide accurate, current and complete information as required by the Company and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of the Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right to terminate this Agreement and your use of the Website at any time with or without notice;

6.1.3.  You agree to notify us immediately of any unauthorized use of your account or any other breach of security;

6.1.4.  You will not try to interrupt or harm the Website in any way;

6.1.5. You will not copy, or distribute the Website’s content without written permission from the Company;

6.1.6.  You will not attempt to commercially exploit any part of the Website materials without our permission, including without limitation modify any of the website’s content in any way, or copy, reproduce, publicly display, distribute or otherwise use or communicate them for any public or commercial purpose without our permission;

6.1.7. You will not use the Website to cause nuisance or behave in an inappropriate or disrespectful manner towards the Company or any third party (if any);

6.1.8. You will not utilise modified devices or applications with the intent of evading detections or facilitating any activities intended to defraud the Company or to disrupt the natural functions of the Website; and

6.1.9.  When using the Website, you agree to comply with all laws applicable to you and/or your use of the Website.

6.2. If you are a Third Party Provider (when applicable), you represent, warrant / undertake that:

6.2.1. You own, or have the legal right and authority to operate your business onto the Website;

6.2.2. You have a valid policy of liability insurance (in industry-standard coverage amounts) for the operation of your business and/or business insurance to cover any anticipated losses;

6.2.3. You shall be solely responsible for any and all claims, judgments and liabilities resulting from any loss or damage including, but not limited to total loss and property damage which is due to or is alleged to be a result of the solutions provided by you;

6.2.4. You shall not contact Users for purposes other than in connection with the Solutions offered on the Website;

6.2.5. You shall not seek to trace any information on any User of the Website, exploit the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification information. You are strictly forbidden to use the Website for purposes, including but not limited to, data mining of the Company’s information or information related to the Website or its Solutions. A breach hereof constitutes a grave offence and may be treated as industrial espionage or sabotage, and the Company reserves the right to take such action as may be appropriate or permitted under the law against you, and/or any related person, whether natural or artificial, directing or instructing you, in the event you use the Website other than for the purpose for which it is intended to be used;

6.2.6. If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement; and

6.2.7. You are forbidden from promoting Website on the Company’s Website. 

6.3. Any complaints between Third Party Providers and Users must be taken up with each other directly.

6.4 The Company also does not represent or warrant that:

(a) the use of the Website will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other hardware, software, system or data;

(b) will meet the Users requirements or expectations;

(c) any stored data will be accurate or reliable; or 

(d) the quality of Solutions purchased or obtained by the User through the Website will meet your requirements or expectations. The Solution is provided to the User strictly on an “as is” basis. All conditions, representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded to the extent permissible by law.

6.5 In the event the Solution(s) is/ are deemed to be of unsatisfactory quality, please email to as soon as possible, and in any case not exceeding 24 hours after delivery.

In case of any comments or complaints, please email as soon as possible, and in any case not exceeding 24 hours after delivery. 

7. Cookies and Identifier Policy

Like most websites, the Company uses cookies for a variety of purposes in order to improve the User’s online experience.  By visiting our website and/or using our solutions, you acknowledge that you have read our Cookies and Identifier Policy available . (“Cookies and Identifier Policy”)

8. Data Privacy and Personal Data Protection Policy (“Privacy Policy”)

The data the Company collects from the User will be stored and processed by the Company’s personnel and third party service providers. By visiting our website and/or using our solutions, you acknowledge that you have read our Privacy Policy available . “Privacy Policy”)

9. Confidentiality

9.1. The User shall maintain in confidence all information and data relating to the Company, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of the Company (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from the Company, or any of its affiliate companies, or created in the course of this Agreement. The User shall further ensure that he/she only use such confidential information in order to use the Service, and shall not without the Company’s prior written consent, disclose such information to any third party nor use it for any other purpose.

9.2.   The above obligations of confidentiality shall not apply to the extent that the User can show that the relevant information:

9.2.1. was at the time of receipt already in your possession;

9.2.2. is, or becomes in the future, public knowledge;

9.2.3. was received from a third party having the right to disclose it; or

9.2.4. is required to be disclosed by law.

10. Payment Terms

10.1 Automated payment may be made by:

  • Credit Card;
  • Apple Pay; or
  • Bank Transfer.

11. Cancellation 

11.1 Cancellation Terms for Users

11.1.1 Cancelling an Appointment/Booking/Reservation (when applicable)

If you are unable to attend a reservation you booked, please keep our cancellation policy in mind:

Late cancellation fee: if you cancel a reservation within 24 hours of the reservation time, you will be charged a fee of SGD 20.

Missed fee: if you miss a Appointment/Booking/Reservation without canceling, you will be charged a fee of SGD 50.

All Appointment/Booking/Reservation will be kept for 15 minutes past your reservation time before incurring the fees above.

11.1.2 Cancelling a Purchase Order (when applicable)

Free cancellation is only supported 24 hours before your delivery.

Please let us know what happened in detail. Rest assured that we will investigate it.

Kindly have your Purchase Order/Invoice reference, and date related to the order. Without this information, we will not be able to assist you.

11.2 Cancellation Terms for Third Party Providers (when applicable):

11.2.1    The Users rely on Third Party Providers for delivery or provision of the Solutions. Third Party Providers agree that high and/or frequent cancellation rates or ignoring the Users’ bookings/order will impair the Users’ experience and negatively impact the reputation and branding of the Company.

11.2.2    The Company reserves the right to accept the Third Party Provider’s cancellation reasons. An unreasonable cancellation or ignoring a User’s booking/order may be counted in determining if the Third Party Provider’s access to the website will be temporarily restricted.

12.  Indemnification

By agreeing to the Terms of Use upon using the Service, the User agrees that he/she shall indemnify and hold the Company, its officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with (a) the User’s use or misuse of the website, and/or (b) the User’s violation or breach of any of the terms in the Agreement or any applicable law or regulation, whether or not referenced herein.

 13. Force Majeure

Non-performance of either party of any obligations hereunder shall be excused to the extent and during the period that performance is rendered impossible by strike, fire, flood, earthquakes, diseases, natural calamity, governmental acts or orders or restrictions, failure of suppliers, or contractors, or any other reason where failure to perform is beyond the reasonable control and not caused by the negligence of the non-performing party.

14. Limitation of Liability

14.1. Unless otherwise stated, and to the fullest extent allowed by law, any claims against the Company by the User shall be limited to the aggregate amount of all amounts actually paid by and/or due from the User in utilising the service during the event giving rise to such claims. The Company shall not be liable for any loss, damage or injury which may be incurred by or caused to the user, or to any person for whom the User has provided the Solutions for, including but not limited to:

14.1.1. Loss, damage or injury arising out of, or in any way connected with the website;

14.1.2. The use or inability to use the website;

14.1.3.  Any reliance placed by the User on the completeness, accuracy or existence of any advertising; or

14.1.4   Even if the Company might have been previously advised of the possibility of such damages.

15. No Third Party Rights

Except for the parties who are indemnified pursuant to the indemnification provisions set out herein, this Agreement does not give rights to any third parties who are not party to this Agreement.

16. No Waiver

The omission of the Company to enforce any right or provision in the Agreement shall not constitute a waiver of such right or provision.

17. Governing Law and Jurisdiction

This Agreement shall be governed by Singapore law, without regard to the choice or conflicts of law provisions of any jurisdiction.


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